Customer Experience Design

Making Exceptional Experiences

We design client businesses to be customer-centric, growth-focused, and one-off in their category. Using data to understand customers, what they do, why, and how they do it, we align business experiences to support customer motives.

Customer satisfaction is organically related to growth and revenue, and by creating personalized experiences from the start, we help you gain engagement and transactions at every touchpoint.

Digital Audit

Prior devising any strategy for a brand, our team conducts an extensive audit to get a better understanding of the digital status quo. This exercise helps us to take a holistic approach in making the right choices during brainstorming sessions.

Identifying Competition
Digital Benchmarking
Conversion Insights
Tracking Assets
Digital Audit

Related Case Studies

Experience Strategy

Experience Strategy

Through focus groups, surveys & stakeholder interviews, we understand what you & your customer expect from each other. This helps us streamline your approach for the future by defining customer experience roadmaps that focus on guiding & supporting your growth strategy.

Digital Experience Strategy
Audits, Research & Competitor Analysis
Experience Platform Layout
Content & Personalization Strategy
Experience Analytics Strategy

Experience Lifecycle Mapping

We map each progression of your customer’s relationship with your brand from initial need to loyalty. By using the metrics of evaluation in user behavior, we introduce frameworks that drive customer satisfaction and make your brand ready for the shifts in market dynamics.

Information Architecture
Interactive Design
In-depth Evaluation
Experience Satisfaction
Guided Engagement
Experience Lifecycle Mapping
Immersive Experience

Immersive Experiences

Knowing the importance of staying relevant in this ever-evolving business landscape, we help you frame a CX strategy that is agile, intelligent, and mapped to every touchpoint of your customer’s experience. We ensure that your growth strategy adapts to the times where the lines between real and virtual are ever-so-thin.

Personalization
Spatial storytelling
XR Design
Interface Planning

Interaction Design

To continually deliver on your customers’ expectations of larger than life service, we help you balance the aesthetics of motion, space, and sound to choreograph interactions that deliver unparalleled experiences

Design Research
User Experience Design
Experience Prototypes
User Validation
Data Visualization
Interaction Design
Usability Research

Usability Research

We help you understand your customers’ motivations & behavior patterns by employing a multilevel problem-solving approach. Through this hypothesis, we create data-driven prototypes & pilots that help in shaping/reinventing your service model.

User Group Outreach
Run Pilot Tests
Benchmark Check
Post Test Analysis

Testimonials

Our clients say it best

“Unique combination of creativity and technology fused together, an ideal partner in your digital transformation journey. The key skills that exist with the team are excellent User Experience design and Collaboration Workflows through highly responsive and designed strictly for purpose technology. Team EvolutionCo are creative problem solvers and leaders in design skills.”

Richard de Souza

Chief Executive Officer

“It has been a great pleasure to work with EvolutionCo. Their designs and concept mapping is phenomenal. I have had opportunity to work with them over the past few years in various sectors. They have always been upto speed, applied thought and shown that they are a mature organisation in various scenarios of client relationship. This is one of the key reasons for their accelerated growth in less time. They are unconventional and path breaking when applying thought, which makes me engage with them time and again.”

Meet Shah

Deputy General Manager

“EvolutionCo brings an unique combination of user experience driven futuristic design & technology development under one roof. They have a strong team who smartly understand our business application needs & efficiently deliver them”

Omesh Khanna

Chief Information Officer

“Zycus is a global leader of complete Source-to-Pay suite of procurement performance solutions. We needed a Digital transformation Partner who understands how to position our market leadership globally, & our vision, mission, strategy, business goals & revenue sources digitally; to all our target audiences. Kudos to EvolutionCo team in making this a dream come true”

Diptarup Chakraborti

Vice president & Global Head of Marketing

“EvolutionCo's excellent User experience and design aesthetics helped us to achieve our organisations need for a web presence which was modern and minimalistic and at the same time caters to our ever growing mobile consumers.”

Charandeep Singh Chawla

Head - Marketing, Digital Marketing and CRM

“EvolutionCo are our partners in digital transformation initiatives to improve our business productivity & results. Their customer experience management methodology is impressive and focussed at driving the Business outcomes desired by Oraganizations.”

Prasad Patil

Chief Operating Officer

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Its Weight In Gold

Which is why we’re sharing stories about everything; digital trends, disruptive experiences;
design and content aesthetics, technology hacks and much more.

Visit Our Office

201, Satellite Silver, near Marol Naka Metro Station, Marol Naka, Andheri East, Mumbai – 400059

For Business Enquiries

[email protected]

+91 9920685385

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